PRIVACY NOTICE
Last updated: 17 August 2026.
NOLE respects the privacy of its users, customers and website visitors and processes personal data responsibly, transparently and in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
This notice explains which personal data we may collect through nole.hr, how we use it, how long we retain it and your rights concerning your personal data.
DATA CONTROLLER
The data controller is:
NOLE trade business
Svetog Ivana 2
10373 Ivanja Reka, Croatia
E-mail: info@nole.hr
Telephone: +385 99 836 7080
For questions about personal data protection, contact us at the email address above.
PERSONAL DATA WE COLLECT
Depending on how you use our website or contact us, we may process data such as:
- first and last name
- email address
- telephone number
- property location
- details of the product or service you are interested in
- information provided in your project description
- photos, drawings and documents you voluntarily attach.
If you attach photos, drawings, PDFs or other documents to a quote request, we also process the data in those files to the extent needed to handle your enquiry and prepare a quote.
Please do not submit personal data that is unnecessary for handling your enquiry.
CONTACT FORM AND QUOTE REQUESTS
When you send a quote request or other enquiry through the website, we use your information to:
- review your request
- contact you
- answer your questions
- assess project needs
- prepare a suitable quote
- arrange a possible survey, installation or other services.
The contact form also allows multiple photos or documents to be attached to help us understand the project and prepare a more informed quote.
Data provided for this purpose will not be used for promotional messages without an appropriate legal basis.
PHOTOS, DRAWINGS AND DOCUMENTS
Photos and documents voluntarily submitted through the form are primarily used for:
- reviewing the property's current condition
- understanding your requirements
- assessing the work required
- communicating with you
- preparing a quote
- carrying out agreed work.
By submitting photos or documents, you confirm that you are entitled to provide them.
Where possible, please avoid sending documents containing unnecessary personal data about other people.
Submitted photos and documents will not be published for promotional or other public purposes merely because they were sent through the quote form. Such use requires an appropriate legal basis.
PURPOSES AND LEGAL BASES
We may process personal data for:
- answering your enquiries
- taking steps at your request before potentially entering into a contract
- preparing and sending quotes
- performing agreed work
- communication during the project
- complying with legal obligations
- protecting our legitimate business interests where they do not override your rights and freedoms.
Where consent is required, we process data on the basis of your freely given consent.
You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
HOW LONG WE RETAIN DATA
We retain personal data only as long as necessary for the purpose for which it was collected.
Enquiry and quote data is retained for the period needed to communicate with the prospective customer and process the quote.
If the quote leads to a business relationship, certain data may be retained longer where needed for:
- contract performance
- establishing or defending legal claims
- complying with legal obligations
- accounting and tax obligations.
At the end of the applicable retention period, personal data is deleted or anonymised when no legal basis for further processing remains.
WHO MAY ACCESS DATA
NOLE does not sell users' personal data.
To the extent necessary to provide and maintain our services, certain data may be accessible to trusted providers of:
- hosting services
- email services
- IT and technical services
- other services needed to operate our business and website.
These providers may process personal data only in accordance with applicable law and appropriate contractual obligations.
Personal data may also be provided to competent public or other authorities where legally required.
COOKIES AND EXTERNAL SERVICES
The nole.hr website may use technically necessary cookies for its proper operation.
If we use analytics, marketing or other technologies not essential to basic website operation, their use is governed by applicable law and users' consent preferences where consent is required.
Some website features may include third-party services. In such cases, personal data processing may also be governed by those providers' privacy policies.
PERSONAL DATA SECURITY
We apply appropriate technical and organisational measures to protect personal data against:
- unauthorised access
- loss
- misuse
- alteration
- unauthorised disclosure.
Access to personal data is restricted to people and service providers who need it to perform their duties.
YOUR RIGHTS
Under the GDPR and depending on the processing circumstances, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request erasure of personal data
- request restriction of processing
- exercise the right to data portability
- object to certain processing activities
- withdraw consent where processing is based on consent.
To exercise your rights, contact us at:
info@nole.hr
We will respond to requests concerning your rights without undue delay and within the deadlines set by applicable law.
RIGHT TO COMPLAIN
If you believe your data is being processed contrary to data protection law, you may contact us so we can try to resolve your concern.
You also have the right to contact the competent supervisory authority in Croatia:
Croatian Personal Data Protection Agency (AZOP)
Ulica Metela Ožegovića 16
10 000 Zagreb
E-mail: azop@azop.hr
Telephone: 01 4609 000
LINKS TO OTHER WEBSITES
Our website may contain links to other websites.
NOLE is not responsible for how other websites process personal data. We recommend reading their privacy notices before using them.
CHANGES TO THIS NOTICE
We may update this notice from time to time as our operations, website features or applicable laws change.
The current notice will always be available on nole.hr, with the date of its last update.
NOLE trade business
Svetog Ivana 2, 10373 Ivanja Reka
E-mail: info@nole.hr
Telephone: +385 99 836 7080